Telecom operators have indicated that the issues that are affecting the BlackBerry users across Europe, Middle East and Africa rely on the manufacturer Research in Motion (RIM) and have clarified that they keep in touch with the Canadian company waiting for more information.
"We are aware that some BlackBerry users are currently unable to access services such as BlackBerry Messenger, SMS, email and the Internet through mobile networks like Vodafone," said the operator, adding that RIM is the manages and operates the BlackBerry.
"RIM is working to solve problems as a matter of urgency and is in contact with mobile operators like Vodafone to report on progress," the British company said, adding that inform their customers when they have some new developments.
BlackBerry users in Europe, Africa and the Middle East have experienced problems connecting to Internet from approximately 11.00 am (peninsular Spanish) on Monday. Meanwhile, sources pointed out that both Orange voice services, SMS and MMS work without incident, and those who have been affected are the BlackBerry data services.
Specifically, there are delays in receiving and sending emails, impossible to navigate, as well as a delay in receiving IM. Orange sources said they are in contact with BlackBerry but for now, do not know exactly what time will raise the issue.
At first, users of the popular Spanish "smartphone" have directed their complaints to the operators, such as Movistar, Vodafone and Orange, on the Internet. However, the problem, very common, has been given to all operators, because the issues affect these types of phones regardless of which company it had hired the connection.
After numerous complaints on social networks like Twitter account aimed at the BlackBerry Spain , about 16.00 hours, the company confirmed the problem. "We are working to solve the problem with some of our users in Europe," "tweeting" the Canadian firm. "We apologize for any inconvenience" has apologized without going to explain the reasons for the error.
"We are aware that some BlackBerry users are currently unable to access services such as BlackBerry Messenger, SMS, email and the Internet through mobile networks like Vodafone," said the operator, adding that RIM is the manages and operates the BlackBerry.
"RIM is working to solve problems as a matter of urgency and is in contact with mobile operators like Vodafone to report on progress," the British company said, adding that inform their customers when they have some new developments.
BlackBerry users in Europe, Africa and the Middle East have experienced problems connecting to Internet from approximately 11.00 am (peninsular Spanish) on Monday. Meanwhile, sources pointed out that both Orange voice services, SMS and MMS work without incident, and those who have been affected are the BlackBerry data services.
Specifically, there are delays in receiving and sending emails, impossible to navigate, as well as a delay in receiving IM. Orange sources said they are in contact with BlackBerry but for now, do not know exactly what time will raise the issue.
At first, users of the popular Spanish "smartphone" have directed their complaints to the operators, such as Movistar, Vodafone and Orange, on the Internet. However, the problem, very common, has been given to all operators, because the issues affect these types of phones regardless of which company it had hired the connection.
After numerous complaints on social networks like Twitter account aimed at the BlackBerry Spain , about 16.00 hours, the company confirmed the problem. "We are working to solve the problem with some of our users in Europe," "tweeting" the Canadian firm. "We apologize for any inconvenience" has apologized without going to explain the reasons for the error.
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